Refund policy

Pottery Pirate Return & Refund Policy

​One-of-a-Kind Guarantee

Because our Talavera-style Mexican folk art and rare Ohio studio originals are individually hand-painted, fragile, and completely one-of-a-kind, all standard sales are final. The treasure pictured in our listing is the exact piece shipped to your door!

​100% Safe Delivery Guarantee

If the sea gets rough and your item arrives broken or damaged during transit, we have you covered. Please contact us within 48 hours of delivery at potterypirate@gmail.com or (614) 633-5377.

​Simply send us:

​A clear photo of the damaged piece

​A photo of the shipping box and packaging materials

​Once received, we will immediately process a replacement or full refund to make it right!

​Official Headquarters:

Pottery Pirate LLC

11560 Burro Lane

Orient, OH 43146